In 2006 the JustAsk Hospital Help Desk in Crumlin was established, a volunteer-led service to help families find their way around the hospital.
The JustAsk volunteers create a positive and welcoming environment for children and their families as they enter and navigate the hospital. The aim is to reduce stress for families and to provide a welcoming and child friendly service.
The volunteers accompany families to their destination and also provide information and practical help such as where to find a coffee shop, baby changing facilities or an ATM.
The JustAsk volunteers also provide play activities for children waiting in the outpatient department and A&E department.
Since this service was established, the feedback by hospital staff and families has been very positive. There has been a notable difference in the reduction of stress levels of families who have availed of the service. The JustAsk volunteers are invaluable and are making a huge impact on the families from all over Ireland who visit the hospital each day.