All types of people, from all communities and backgrounds, are to be found in hospital. We seek to be inclusive in all that we do and strive to reflect the diversity of those we serve and with whom we work.
We believe that children, young people and their families have a right to have their voice heard and their views taken into consideration in any matters relating to their care. We promote and model the active participation of children, young people and of their families in all aspects of their hospital experience.
We understand that bringing about change requires working in collaboration. We partner with families, hospital staff, other childhood
illness charities and others who can help us achieve our goals.
We respond quickly and effectively to identified needs and put in place appropriate supports where we can. This includes responding to the needs of children who require hospital care and their families and to the requests of hospital staff.
We recognise the importance of robust evidence in our work. This includes feedback from families, research findings, as well as policies, standards and guidelines (both national and international).
We value the unique contribution that our volunteers make to our organisation, to the communities in which they live and work, but especially to the children, young people and their families that we serve.