Privacy Policy - Children In Hospital

Data Privacy Notice

The purpose of this document

Children In Hospital Ireland is committed to protecting the privacy and security of your personal information.
This privacy notice describes how we collect and use personal information about you during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR).
It applies to clients, sub-contractors, clients, customers, contractors, employees, suppliers and network contacts.

Children In Hospital Ireland is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Through agreeing to this privacy notice you are consenting to Children In Hospital Ireland processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing Children In Hospital Ireland or writing to us, see last section for full contact details.

Data protection principles

We comply with data protection law. This says that the personal information we hold about you must be:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

What is Personal Data?

“Personal Data” is any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier such as a user IP addresses or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and includes Special Categories of Personal Data;

“Special Categories of Personal Data” is any Personal Data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; genetic data or biometric data and data concerning health or sex life and sexual orientation.

Personal Data Collected and Processed

We collect and process Personal Data relating to you in connection with our relationship with you. This Personal Data includes:

your name and contact details, including your address, phone number and email address if you have provided them to us;
your bank details if you have a direct debit in support of our work
your donation history, and any communications you have had with us via email or post
any other Personal Data relating to you that you provide to us or that we generate about you in connection with our relationship with you, including records of any consent you have given and your use of the Children In Hospital website.

We also collect Special Categories of Personal Data in relation to children and families availing of our services. Information regarding children’s health and treatment is collected in order to assist Children In Hospital to meet the needs of those children and families.

Children In Hospital does not carry out automated decision making. We analyse the outcomes of our fundraising campaigns, appeals and engagement with you. This allows us to understand how our campaigns work, enables us to make appropriate requests from you and ensure that communications with you are relevant. We also carry out research on publicly available data to understand our different types of donors to support our fundraising strategy.

Technical Data Collected

When you visit the Children In Hospital website, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

Purpose	Categories of Data	Legal basis for processing and, where necessary, the basis of legitimate interest
To respond to an enquiry from you	basic information, and contact information	Necessary to respond to a query from you to provide you with information to fulfill mutual legitimate interests
To register your interest as a volunteer on our website	basic information, contact information, profile information	To provide you with a service where you can register your interests in our products/services and be notified of upcoming events and products that may be of interest to you
To include you in our mailing list if you wish to subscribe	basic information, and contact information	Should you wish to subscribe to our mailing list, this information you provide will allow you to keep up to date with our work
To process your donation/purchases from Children In Hospital shop	basic information, contact information, payment card details	Necessary in order to process your donation/purchases from Children In Hospital shop

If you fail to provide personal information

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as providing a benefit or service), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our workers).

Use and Storage of your information

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Children In Hospital Ireland will process personal data during the duration of any contract and will continue to store only the personal data needed for 24 Months after the contract has expired to meet any legal obligations. After two years any personal data not needed will be deleted.

We use a secure server so that all supplied sensitive/payment information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database (Stripe Payments). When you make an online transaction, Stripe Payments provide us only with the following details: the final 4 digits of your card number, the card type and the expiry date. We do not see or store your full card details when you make an online transaction.

Children In Hospital Ireland takes and will continue to take, all reasonable steps (which includes relevant technical and organisational measures) to guarantee the safety of the data you provide to us and we will only use the data for the intended purpose.

However, the nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet will be 100% secure.

How we secure your personal data

Where you communicate with us via the Children In Hospital website, the nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet. No data transmission over the internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

Cookies

Children In Hospital Ireland’s website uses cookies, a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Our website uses cookies to help Children In Hospital Ireland identify and track visitors and their website access preferences. Children In Hospital Ireland’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before visiting our website.

As you use this website technical details in connection with visits to this website are logged by our internet service provider for statistical purposes. No information is collected that could be used by us to identify website visitors. The technical details logged are confined to the following items:

The IP address of the users webserver
The top level domain name used (for example .ie, .com, .net, .biz)
The previous website address from which the user reached us, including any search criteria used.
Click screen data which shows the traffic of users around this website (for example pages accessed and documents downloaded).
The type of web browser used by the website user.

Children In Hospital will make no attempt to identify individual visitors, or to associate any technical details listed above with any individual.

Third parties

Children In Hospital Ireland may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Children In Hospital Ireland requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

We will not trade your personal details with third parties.

We may have to share your data with third parties, including third-party service providers.

We may disclose your Personal Data to various recipients in connection with the above purposes, including:

to third parties who we engage to provide services to us, such as outsourced service providers, IT service providers, professional advisers and auditors;
to other public authorities and bodies where required or permitted by law.

We require third parties to respect the security of your data and to treat it in accordance with the law.

We may transfer your personal information outside the EU.

If we do, you can expect a similar degree of protection in respect of your personal information.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact Children In Hospital Ireland by emailing info@childreninhospital.ie

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Children In Hospital Ireland by emailing info@childreninhospital.ie. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.